Frequently Asked Questions
Everything you need to know about your home and outdoor cooking experience.
How long does shipping take for heavy equipment?
Standard shipping for grills and smokers typically takes 5-7 business days. You will receive a tracking number via email as soon as your order departs our warehouse.
What is your return policy for home appliances?
We offer a 30-day return policy for unused items in their original packaging. Please note that a restocking fee may apply to large freight items.
Do your products come with a manufacturer warranty?
Yes, all Masterbuilt products come with a standard 1-year limited warranty covering defects in materials and workmanship from the date of purchase.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free financing options through Affirm for qualifying purchases.
Can I find replacement parts for older models?
Absolutely. We maintain a comprehensive inventory of genuine replacement parts for both current and discontinued models to ensure your equipment lasts for years.
Is assembly included with my purchase?
Our products are shipped with detailed assembly instructions. If you prefer professional assistance, we partner with third-party assembly services available at checkout for an additional fee.